Effective Date: 24th July 2024

Introduction

At GUADALUPE HEALTH LLC, we are committed to respecting and protecting the rights of our patients. This Patient Rights Policy outlines the rights you have when receiving care from us. By engaging with our services, you acknowledge and agree to these rights.

Right to Privacy and Confidentiality

You have the right to privacy regarding your personal and medical information. We are committed to maintaining the confidentiality of your data and only sharing it as outlined in our Data Usage Policy or as required by law.

Right to Informed Consent

You have the right to be informed about your treatment options and to make decisions about your care. We will provide you with clear and comprehensive information regarding your treatment and obtain your consent before proceeding with any medical procedures.

Right to Access Your Medical Records

You have the right to access and review your medical records. You may request copies of your records and request amendments if you believe there are errors or omissions.

Right to Respect and Dignity

You have the right to receive care in a respectful and dignified manner. We are committed to treating all patients with respect and providing care that is free from discrimination, harassment, or abuse.

Right to Receive Safe and Effective Care

You have the right to receive care that is safe and effective. We strive to provide high-quality medical services and to ensure that all treatments are administered according to established standards and practices.

Right to Participate in Your Care

You have the right to be actively involved in your care decisions. You may ask questions, seek second opinions, and discuss your treatment options with your healthcare provider.

Right to File Complaints and Grievances

You have the right to file complaints or grievances regarding your care or treatment. We encourage you to share your concerns so that we can address and resolve them promptly. Please use our contact form to submit your feedback or complaints.

Right to Non-Retaliation

You have the right to voice your concerns or complaints without fear of retaliation or discrimination. We are committed to ensuring that your rights are protected and that any issues you raise are addressed fairly.

Changes to This Policy

We may update this Patient Rights Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.